Mass retail: expertise acquired through collaboration with market leaders.
To adapt to the agility shown by their competitors (online shopping, local convenience stores, etc.) and to the lower footfall in their stores, traditional large retailers are reinventing their business model. At the same time, digital players are also looking for physical and local contact with their customers.
In this changing world, data is creating unprecedented opportunities and imposing itself on everyone for rapid change towards a multi-channel ATAWAD approach (Any Time, Any Where, Any Device).
In this environment, we are working closely with 50 leading retailers in 23 countries.
By entrusting us with the management of their insurance needs, our partners can concentrate on developing and transforming their core business.
As their partner, our ambition is to contribute to their differentiation and to build customer loyalty.
Be they digital natives or undergoing a change process, our partners choose us for our agility, our commitment to satisfying their customers, and our expertise in sales development and cross-selling.
We support our partners’ sales teams through micro-learning campaigns which help them increase their skills and be able to better support their customers. We integrate a multi-channel approach as a cross-disciplinary challenge that we associate with creating value from data at each stage of the customer experience. Insuring loans allows us to protect the purchasing power of our partners’ customers.
By simplifying applications and easing underwriting constraints, we can improve customer satisfaction. In the event of breakdowns or accidental breakage of purchases made in the stores, our know-how in terms of service, repair and replacement provides the customer with continuity of use of their equipment.