Customers want to be able to access quality advice and services at the time they consider appropriate through the channel of their choice. At the same time, they want to establish a relationship of trust and closeness with their advisors regarding the management and security of their personal data.
The banking and financial industries are facing new challenges: technological changes are accelerating, footfall in traditional branches is declining, and social, regulatory and environmental requirements are growing more and more stringent.
Given these challenges, emerging new risks linked in particular to reputation and hyper-digitalization (cybersecurity) also have to be taken into account.
Beyond the innovations required for insurance products as such, we are rethinking our distribution methods and the support of our distribution partners, according to their customers’ needs. We provide this support not only in the event of claims, but also throughout their life cycles. We are drawing on new expertise in various fields such as data management, the continuous improvement of sales processes, the development of service ecosystems and prevention.
The relations that BNP Paribas Cardif maintains with its distribution partners and customers over the long term will always be based on trust and transparency.In this spirit, BNP Paribas Cardif provides supports its partners and offers tailor-made, flexible solutions in more than 30 countries, using its expertise in savings, credit protection insurance and personal protection to make insurance more accessible, through useful, high-performance products.
BNP Paribas Cardif works every day with 30 of the 100 leading banks. A guarantee of trust that comes from years of expertise.