Building on a philanthropy partnership initiated in 2023, BNP Paribas Cardif supports the Institut Imagine, the leading European centre for genetic disease research, education and care, located on the campus of the Necker-Enfants Malades children’s hospital in Paris. This partnership is designed to support medical research to increase the number of patients who are diagnosed and treated. The project encompasses support for research to accelerate medical innovation, as well as support for the Institute’s teams and promotion to help extend its impact.

Accelerating therapeutic discoveries and helping researchers advance with their projects 

Rare diseases affect nearly three million people in France, and 80% of the cases are genetic in origin[1]. These diseases represent a major public health challenge. Given their complexity and diversity, it is essential to deploy active support for innovation designed to transform scientific breakthroughs into concrete solutions for patients and families. Structuring projects thus plays a decisive role in driving the transition from laboratory to real-world applications. To address this need, BNP Paribas Cardif supports the Institut Imagine’s Springboard program, an accelerator focused on high-potential projects. In addition to financial support, the insurer works with project sponsors to help consolidate their strategy, anticipate key development milestones and prepare a framework for the launch of innovative startups. These startups spearhead the transformation of research advances into concrete solutions that benefit patients.

BNP Paribas Cardif for example took part in funding for VISIONERVES and in the creation of its dedicated startup Replico. This AI-augmented medical imaging solution, which stems from the research work of Professor Sabine Sarnacki, automatically generates a 3D “digital twin” of the patient and enables precise visualization of nerve structures. The tool aims to facilitate the preparation of surgical procedures and improve care for children who undergo surgery[2]. The insurer also supported the development of AIDY, an AI-based app for diagnosing genetic diseases using patient facial photos, the result of a collaborative research project led by Doctor Nicolas Garcelon and Doctor Hossein Khonsari. In addition, the partnership led to funding for the startup EpiCure Biotechnologies, built on research by Doctor Laurence Legeai-Mallet centred on therapeutic innovation for bone diseases. In addition to its involvement in Springboard, BNP Paribas Cardif provides support for other medical research projects, in particular related to chronic inflammatory bowel diseases (IBD).   

[1] Source: French Ministry of Health and Prevention

[2] Winner of the 2023 Prix Galien award for pharmaceutical research and innovation

Supporting teams to broaden the impact of the Institut Imagine

Alongside its financial support, BNP Paribas Cardif works directly with Institut Imagine teams to help them manage and promote their projects. Staff from the company have shared their expertise with several startups incubated by the Institute to sharpen investor pitches, promote projects and raise funds. By regularly leveraging networking opportunities across its ecosystem, BNP Paribas Cardif also helps boost awareness of genetic diseases among partners, clients and staff, promoting the important role played by the Institut Imagine. These efforts are essential to heightening the Institute’s visibility.

“As a responsible insurer, we take great pride in supporting these research initiatives to improve the diagnosis and treatment of genetic diseases, and we are delighted to see the first startups emerge and ramp up to market solutions created thanks to this backing. In addition to projects incubated as part of the Springboard program, we also support Institut Imagine research on specific pathologies, enabling us to continually make insurance more accessible. We believe it is essential to make our insurance offers even more inclusive by taking medical advances into account,” says Nathalie Doré, Chief Impact and Innovation Officer,
BNP Paribas Cardif.

“BNP Paribas Cardif is much more than a patron for Institut Imagine, they are a strategic partner whose long-term commitment is decisive for the future of genetic disease research. A partnership such as this is absolutely essential in our field because it allows us to make progress we could not achieve alone. Thanks to their unwavering support for several years already, we have been able to transform our discoveries into real-world therapeutic innovations, notably through our Springboard accelerator and the creation of deeptech startups. This alliance has given us the resources to significantly accelerate our impact for millions of families who are waiting for solutions,” states Bana Jabri, Director of Institut Imagine.

Emmanuel Gendreau has been appointed Director of BNP Paribas Epargne & Retraite Entreprises, effective from 5 January 2026. He succeeds Nicolas Villet, who has been appointed Director of the EMEA (Europe, Middle East, Africa) region at BNP Paribas Cardif. Emmanuel Gendreau joins the executive committee of BNP Paribas Cardif France and will report to Charlotte Chevalier, Deputy Chief Executive Officer of BNP Paribas Cardif Head of France and Luxembourg.

BNP Paribas Epargne & Retraite Entreprises is the entity specialising in corporate savings solutions (employee savings and collective retirement savings), co-managed by
BNP Paribas Asset Management for financial management, and BNP Paribas Cardif for insurance activities. At the end of 2024, the company managed
€30.2 billion in assets for 26,000 businesses and for 1.6 million savers.

• Charlotte Chevalier has been appointed Deputy Chief Executive Officer, Head of France and Luxembourg,
• Maxime Boyer Chammard has been appointed Chief Operating Officer (COO), Head of Efficiency, Technology & Operations,
• Michael Nguyen has been appointed Chief Executive Officer of Asia,
• Nicolas Villet has been appointed Chief Executive Officer of EMEA (Europe, Middle East, Africa).

Photos are available from the BNP Paribas Cardif press office.

The insurer BNP Paribas Cardif has purchased an office building located at 8 place de la Bourse and 5-9 rue Feydeau in Paris from a French institutional investor.

The property encompasses two buildings built between 1920 and 1951 to house a telecommunications centre. It has eight floors and approximately 6,500 square metres of floor space. Given the unique architectural features of the building on Place de la Bourse, it is listed as a heritage asset.

The building was completely renovated in 2021 and contains office spaces of between 500 and 800 square metres. In addition, an underground level has parking space for 19 cars, 24 motorcycles, plus a bicycle parking area. It also has approximately 500 square metres of accessible exterior space and is fully leased to several different businesses.

This acquisition enables BNP Paribas Cardif to pursue its investment strategy and diversify assets for its policyholders. The transaction was carried out via the Cardimmo unit-linked real estate investment vehicle managed by BNP Paribas Cardif, and via its pension savings euro fund.

BNP Paribas Cardif was advised by Wargny Katz, Jadero, Opéra Avocats, David Colin (attorney) and Ikory Project Services.

Poissy, 23 September 2025 – Stellantis Financial Services and BNP Paribas Cardif, via their respective subsidiaries, Stellantis Insurance and Icare, announce a new partnership to support the used car business and the Spoticar label across Stellantis Group brands. This collaboration provides an extended range of insurance products and services for retailers and buyers of used cars.

Established in 2019, Spoticar is the Stellantis label for used vehicles including a complete range of warranties and services to foster customer trust and streamline resale processes. Icare is the BNP Paribas Cardif subsidiary specialized in extended warranties and maintenance for motor vehicles. Through this new partnership, drawing on the experience of Stellantis Insurance the insurance subsidiary of Stellantis specialized in motor insurance products, financing and mobility services, the Stellantis Group extends its existing collaboration with the BNP Paribas Group.

The agreement, includes:

• Warranties specific to used cars, including extended warranties, maintenance and dealer warranty.
• New offers for electric vehicles, including battery cover.
• A platform for subscriptions and claims handling.
• Digital tools such as e-training modules, sales support and an integrated partner portal with tools to help prepare and resell vehicles.
• Direct local technical and commercial support to facilitate integration and performance tracking.

The first country to introduce the partnership will be France, which will launch this new offer in early 2026.

“Through this partnership with Icare combined with Spoticar’s experience in the used vehicle market in France, both retailers and customers will benefit a wide range of products and services for the acquisition of a vehicle approved by Spoticar, the label for used vehicles from Stellantis Group brands. These new tools and services are tremendous assets to energize the growth of used car sales and boost the satisfaction of our customers even further.” David Guérin, Chief Executive Officer of Spoticar France

“We are proud to be partnering with Stellantis, a major player in the automotive industry.
BNP Paribas Cardif’s expertise in insurance and the in-depth knowledge Icare has of dealer networks enable us to offer a comprehensive range of solutions that are simple to deploy, ensuring service quality. With this new collaboration, together we’re supporting retailers by enabling them to focus on their customers and on growing their business.”
Cyril Petit, Global Head of Mobility, BNP Paribas Cardif and Chief Executive Officer of Icare.

“This partnership marks an important step in our joint efforts to support used car dealers by enabling them to offer greater value to their customers while simplifying their day-to-day activities. We’re combining our expertise in insurance and services with the Stellantis’ dealer network to provide a solution that is both robust and easy to implement.”
Hélène Bouteleau, Deputy Chief Executive Officer, Stellantis Financial Services France.

This initiative reflects the commitment shared by Stellantis and BNP Paribas Cardif to serving both dealers and customers thanks to high-performance tools, world-class support and a competitive offer in the used car market.    

More than four out of five financial advisors (85%) express confidence in their business for the coming 12-month horizon.

• 67% of financial advisors report a year-on-year increase in the number of clients.
• 78% of financial advisors believe their clients are concerned about their investments given the geopolitical and economic situation.
• 58% of financial advisors believe their clients will track the performance of their asset allocations more closely, 57% the diversification and 54% the level of risk over the coming 12 months.
• A third of financial advisors (34%) say they plan to offer more individual pension products.
• A quarter of financial advisors (27%) now regularly employ artificial intelligence (AI) in their work.

BNP Paribas Cardif has released the results of its 19th annual survey of financial advisors. Conducted with Kantar, one of the world’s leading market research agencies, the 2025 survey confirms that financial advisors play a central role in defining investment strategies, with a focus on product diversification and by proposing a range of thematic investment options.

Dynamic, attractive, confident: the profession stays the course in a changing world

The current environment introduces new challenges. A full 78% of financial advisors believe their clients are concerned regarding their investments given evolving geopolitical and economic factors – up 25% since 2024 and a record figure, even compared with levels of concern measured when the Covid pandemic ended. The international geopolitical climate is the primary negative factor impacting business activities, say the financial advisors (72%), 18% more than last year. This is followed by regulatory factors (retail investment strategy requirements were cited by 48% of respondents, and the “Green Industry Law” by 45%), alongside the economic context (47%). At the same time, financial advisors listed AI and the profit-sharing law as elements that create opportunities (54%) and could drive business growth.

Nevertheless, this finding contrasts with the positive mindset among financial advisors and the development of the profession. More than four out of five (85%) financial advisors expressed confidence in the coming 12 months, reflecting the dynamic outlook for the profession, thanks in particular to the growth of their clientele franchise: 67% of financial advisors reported an increase in clients compared with the previous year. Despite economic and geopolitical turbulence, the profession is doing well. Both the confidence of the financial advisors themselves and the confidence their clients have in their expertise continue to rise.

The three fundamentals for financial advisors remain performance, risk management and diversification

Financial advisors believe that economic uncertainties have led clients to seek safer investments (63%) and diversification, both within and outside the framework of life insurance investment vehicles (52%). They believe these expectations will be confirmed in coming months, and over half of them think their clients will want greater diversification, both in their portfolios (57%) and in terms of risk exposure (54%). In line with results from the previous three surveys, however, performance remains a top-of-mind factor, since 58% of financial advisors say their clients will be looking more closely at yield.

This demand for diversification is reflected in the wealth management products and solutions offered by financial advisors within the scope of life insurance vehicles and capitalisation contracts. While 61% of financial advisors plan to take advantage of opportunities related to investments in French and European defence and sovereignty, 56% intend to propose thematic funds (innovation, tech, health, energy, etc.). In addition, financial advisors plan to propose more ETFs (43%), private equity investments (37%), structured products (35%) or discretionary portfolio management products (28% of respondents this year, compared with just 13% in 2024).

In addition to life insurance vehicles, financial advisors have a clear and focused strategy and are addressing current social and economic issues regarding pension planning. Some 59% of financial advisors plan to promote pension savings solutions (34% individual and 25% collective). Half the financial advisors also plan to target protection insurance in their business portfolio within the next two years (29% individual protection and 21% collective protection).

Financial advisors seek to diversify client franchise and target younger population segments

As proven experts in wealth management, financial advisors are well-positioned to adapt to the variety of needs and expectations of their clients. Their top challenge today is to renew and diversify the makeup of their clientele franchise, adding younger profiles in particular (under 45). This segment is seen as a strategic avenue for growth by 90% of the respondents. Nearly half the financial advisors (49%) report that their client base is already becoming younger.

This new younger clientele segment is dynamic and actively engaged, with new habits and behaviours. Some 83% of financial advisors note their independence and high level of digital adoption, 42% say these clients have a higher appetite for risk, and a third (33%) note that they are more financially savvy. Demonstrating their ability to adapt to market shifts and align with these profiles, 42% of financial advisors focus on structured products for this clientele, 34% on ETFs and 26% on private equity.
A third of the financial advisors (31%) now count new socio-professional profiles in their clientele.

Strategic use of AI accompanied by monitoring of regulatory compliance figures among top priorities for financial advisors

Fast-paced changes require financial advisors to continually adapt and learn. For 71% of survey respondents, the primary challenge is ensuring regulatory compliance, ahead of adopting AI (44%) or changing investment solutions to adapt to the economic climate (38%). What’s more, half the financial advisors (52%) say they would be interested first and foremost in training centred on regulatory developments.

Lastly, 54% of financial advisors believe artificial intelligence will have a positive impact on their business, an increase of 14% over last year. A full 56% of financial advisors already use AI – regularly or occasionally – to automate or facilitate certain tasks, up from only 23% in 2024. On the other hand, the use of AI will remain primarily concentrated on automation of repetitive administrative tasks (79%), as well as for monitoring regulatory and compliance issues (67%).

Nearly a third of financial advisors (28%) believe their clients feel that personal contact will remain the cornerstone of the relationship with their advisor, and 64% say that AI will not have any direct impact on their client relationships. The expertise of financial advisors and personal support remain key to the added-value delivered by financial advisors and constitute the very heart of the profession.

BNP Paribas Cardif has finalised the acquisition of AXA Investment Managers (AXA IM) and signed a long-term partnership with the AXA Group to manage a large part of its assets.

This operation, announced on 1st August 2024, will enable the BNP Paribas Group to create a leading European asset management platform with over EUR 1.5 trillion in assets under management entrusted by its clients. It allows the Group to become the European leader in long-term savings management for insurers and pension funds with around EUR 850 billion, with the ambition to become the European leader in fund collection for private asset investments and positioning itself among the main providers of ETFs in Europe. This operation is also part of the Group’s core mission to support the economy by mobilising savings to finance future-oriented projects in the best interests of its clients.

By combining the expertise of AXA IM, BNP Paribas Asset Management, and BNP Paribas REIM, this new platform will have a wide range of traditional and alternative assets, an expanded global distribution network, enhanced innovation capabilities, and a more comprehensive offering in responsible investment. It will benefit from AXA IM Alts’ market position and expertise in private assets, which are key drivers of future growth for institutional and individual clients, as well as AXA IM’s know-how in long- term asset management for insurance and retirement. In this context, BNP Paribas Cardif will leverage the capabilities of this platform for the management of a large part of its assets, notably its general funds.

The formation of this new platform marks a major milestone in the development and growth journey of the IPS division. It will fully benefit from BNP Paribas’ integrated model, in close collaboration with the CPBS and CIB businesses, particularly within the framework of the “originate to distribute” approach.

“This acquisition is an important moment for the entire BNP Paribas Group. We are delighted to welcome the AXA IM teams, who will find within the BNP Paribas Group a strong culture of customer service as well as ambitious growth and innovation prospects. These are teams with recognised and complementary expertise that will build together a European industrial project to better serve our clients. I have every confidence in the ability of the management teams of our asset management activities to grow the business and create value for our clients and employees,” said Jean-Laurent Bonnafé, Director and Chief Executive Officer of BNP Paribas.

Joint working groups with AXA IM teams are already in place to reflect on and develop a common roadmap, particularly with regard to offerings and services. This roadmap will be submitted to the appropriate employee representative bodies.

The project to merge the legal entities of AXA IM, BNP Paribas AM and BNP Paribas REIM, which would create the new platform held by BNP Paribas Cardif, is currently the subject of consultation with employee representative bodies.

Sandro Pierri, CEO of BNP Paribas AM, will lead the BNP Paribas Group’s asset management activities and Marco Morelli, the current Executive Chairman of AXA IM, will chair the BNP Paribas Group’s asset management activities.

From a financial perspective:

• The Group’s revenue growth by 2026, including the impact of the transaction, will be greater than +5% (CAGR 24-26), with an average annual jaws effect of +1.5 pts.
• Return on Invested Capital (ROIC) will be more than 14% in year three (2028) and more than 20% in year four (2029).
• From a prudential perspective, the impact of the operation on the Group’s CET1 ratio is estimated at approximately -35bp as of the 3rd quarter 2025 results, discussions with supervisory authorities are still on going.

An update on the progress of the operation will be provided upon the release of the third-quarter 2025 results ahead of a Deep Dive, that will take place during the first quarter 2026, focused on the Group’s trajectory including this operation.

BNP Paribas Cardif has taken a major step to improve access to credit for people who have successfully fought prostate, testicular or breast cancer. These people can now take out credit protector insurance (CPI) when they purchase real estate, and for either personal or professional use, without any premiums surcharge or exclusionary clauses, and without having to wait for the end of the five-year waiting period stipulated in France’s “droit à l’oubli” (“right to be forgotten”) legislation.

Nearly 550,000 men in France were covered by the national health insurance system in 2021 following a diagnosis of prostate cancer – the most common cancer among men, accounting for 25% of male cancers. Testicular cancer mainly affects men aged 15 to 45 , while breast cancer represents 33% of female cancers.

Given this situation, BNP Paribas Cardif is facilitating access to property loans, ensuring that people who have completed active cancer treatment and do not have any other medical condition can benefit from standard insurance rates for loans of up to one million euros, without any extra premiums or exclusions. This measure is applicable for all creditor insurance policies distributed in France for the acquisition of real estate and for either personal or professional use.

Creditor insurance strengthens customer protection by guaranteeing the repayment of monthly loan instalments if the borrower is obliged to take sick leave. This insurance also covers repayment of outstanding loan principal in the event of death, disability, work incapacity and/or loss of employment. BNP Paribas Cardif is pursuing its mission of making insurance more accessible by going beyond the recommendations of the AREAS agreement on insurance coverage for people with serious or aggravated health risk to better support its policyholders in the face of life contingencies.

For more than 15 years, the insurer has regularly taken medical advances into account and introduced concrete changes that simplify access to creditor insurance. These measures have already been implemented for people suffering from asthma, Parkinson’s disease, gestational diabetes, paraplegia, tetraplegia and inflammatory bowel disease (IBD) such as Crohn’s disease or ulcerative colitis. In December 2024, terms for improved access to borrower insurance were also extended to people living with HIV whose viral load is undetectable at the time of insurance subscription.

“Our priority has for many years been to provide better coverage for our customers and protect them against unexpected life events, while helping them pursue plans for real estate purchases. After recently making it easier to obtain borrower insurance for people with inflammatory bowel disease or people living with HIV whose viral load is undetectable, we are marking further progress today. Our new measures enable people who have had prostate, testicular or breast cancer and who have completed their therapeutic protocol to take out insurance without additional premiums or exclusionary clauses. We’re extremely proud of this significant step forward,” says Fabrice Bagne, BNP Paribas Cardif Deputy Chief Executive Officer, France.

CDC Investissement Immobilier, the real estate asset management unit of Caisse des Dépôts, and BNP Paribas Cardif have taken delivery from Emerige,Interconstruction and Brownfields of 295 housing units in the Fauvelles neighbourhood in the Paris suburb of Courbevoie.

Designed by Bridot Partenaires Architectes, this project is located at the corner of Rue des Fauvelles and Avenue de l’Arche, near the La Défense business district. The 295 residences span nearly 20,000 square metres of living space around a large 557-square-metre central landscaped courtyard. The complex also has 241 parking
spaces.

The units feature high-end amenities and services, including solid wood flooring,
kitchens pre-equipped with certain essential appliances and fixtures,
connected parcel boxes and more.

Generous interior volumes are extended
by a large number of outdoor spaces that measure 13 square meters on
average. What’s more, common areas have been decorated by interior
designer Corinne Crenn.

This project has been certified to the most demanding environment and
energy efficiency standards. The complex has been awarded NF Habitat HQE

Excellent level (six stars) and Effinergie+ certifications. In addition, it has
received the BiodiverCity label and complies with the RT 2012 -30% standard.
The residences are part of a major urban development project that also
includes intermediate and social housing, shops, a municipal swimming pool
and a gymnasium.

Apartments in the complex are currently available for rent under open-market
lease agreements.
With this latest project, CDC Investissement Immobilier continues to pursue a
dynamic residential real estate strategy and now manages more than 3,400
housing units.

By participating in this new environmentally-efficient project, BNP Paribas
Cardif continues to strengthen the share of its real estate portfolio allocated to
residential property. Residential real estate investments currently represent
nearly 20% of the insurer’s real estate portfolio, totalling over 2 billion euros.
Colliers Global Investors France advised the investors for the technical aspects
of the handover process.

• Pre-tax net profit of 1.6 billion euros for full-year 2024, up 13% compared to 2023
• Gross written premiums of 36.4 billion euros at end-2024, up 21% compared to 2023
• 287 billion euros in assets under management, up 13% compared to 2023
• Over one hundred partnerships renewed or signed in 2024

2024 results up sharply 

BNP Paribas Cardif continued its growth trajectory with pre-tax net profit of 1.6 billion euros in 2024, up 13% compared to 2023. Gross written premiums for the BNP Paribas Group’s Insurance Business Line reached 36.4 billion euros, an increase of 21% compared to 2023. At the end of 2024, assets under management totalled 287 billion euros, up 13% compared to the end of 2023.

BNP Paribas Cardif operates in 30 countries and generates nearly half of its gross written premiums (48% in 2024) outside of France. Leveraging its diversified partnership model, the insurer, a global leader in bancassurance partnerships, generates more than half of its gross written premiums (52% in 2024) with partners outside the BNP Paribas Group.

Gross inflows in savings worldwide amounted to 28.3 billion euros at the end of 2024 (+24%), with 34% in unit-linked products. In France, savings inflows increased by 15% compared to 2023, reaching 16.9 billion euros. Internationally, gross inflows stood at 11.5 billion euros, up 40% compared to 2023. 

Protection gross written premiums reached 8 billion euros in 2024, up 11% compared to 2023. In France, gross written premiums were up 5% to 1.9 billion euros, energised by property and casualty insurance, which recorded 12% growth, and by affinity insurance with nearly 1.9 million customers at the end of 2024. In international markets, protection gross written premiums reached 6.1 billion euros, an increase of 14% compared to 2023. Growth in Latin America was driven by the rollout of long-term partnerships, particularly in Brazil, where gross written premiums totalled 1.9 billion euros, up 13% compared to 2023. In Europe (excluding France) and other countries, business was up 16% over 2023, with gross written premiums of 3.2 billion euros. Asia recorded gross written premiums of 1.1 billion euros (+10% compared to 2023).

Over one hundred partnerships renewed or signed in 2024 to strengthen products and services for policyholders

The strength of BNP Paribas Cardif’s partnership model was once again manifest in 2024 with the development of key partnerships in Italy with the BCC Iccrea cooperative banking group and in France with the private bank Neuflize OBC. These two major partnerships will enable the insurer to consolidate its leadership in savings and tap into new distribution networks. In France, BNP Paribas Cardif, convinced that life insurance is an essential vehicle that allows French savers to grow their savings and at the same time help finance the economy, relies on a diversified euro fund with a net rate excluding bonuses of at least 2.75% for 96% of its life insurance and capitalisation contracts in 2024. A prudent long-term management strategy and solid reserves allow BNP Paribas Cardif to support its policyholders’ projects and savings objectives over extended periods, with attractive returns on their savings.

The renewal or signing of over one hundred partnerships in 2024 will support long-term business development and strengthen product offerings for policyholders. This dynamism is reflected in new agreements in creditor insurance, a segment where BNP Paribas Cardif is the global leader*. In France, for example, BNP Paribas Cardif has concluded a new partnership with Simulassur, the Magnolia Group’s B2B marketplace specialising in loan insurance, to expand access to its “Cardif Libertés Emprunteur” contract to new brokers and clients. It has also launched new creditor insurance offerings, including in the Nordic countries with the digital bank Northmill. At the beginning of 2025 in France, BNP Paribas Cardif continued to develop its affinity insurance business, notably with the renewal of its partnership with Orange. 

Positive impact drives growth and trust for clients and partners 

As shown by the results of the global study entitled “Protect & Project Oneself” , conducted by BNP Paribas Cardif, demand for protection insurance remained significant in 2024. To address concerns and support individual client projects, BNP Paribas Cardif is continually guided by its mission to make insurance more accessible. By making insurance more inclusive, more understandable, easier to subscribe and to use, BNP Paribas Cardif helps individuals better protect themselves to better plan for the future. This is the case in individual protection solutions with the introduction of a new and educational approach based on a personalised diagnosis, allowing BNP Paribas French Commercial Banking to offer clients the most appropriate level of protection for themselves and their loved ones. This approach as a responsible insurer is also reflected in improving subscription conditions for creditor insurance for people undergoing treatment for HIV in France, going beyond the criteria set by the AERAS agreement, by now approving without additional premium surcharge or exclusions patients with an undetectable viral load at the time of subscription and for loans up to €1 million. This action is part of a broader approach taken for over the past 15 years to offer coverage to the most vulnerable segments of the population under optimal terms and conditions. Additionally, in 2024, BNP Paribas Cardif expanded coverage of the Total Temporary Disability guarantee in its “Cardif Libertés Emprunteur” contract, marketed in France by brokers, financial advisors, and on Cardif.fr. This “Family Assistance” guarantee – which has two components, “parental presence” and “family caregiver” – now better meets the expectations of families facing difficult life events.

BNP Paribas Cardif considers positive impact to be a foundational element in its investment strategy, convinced that this commitment is a factor that nurtures trust among its clients and partners. The insurer implements a responsible investment policy and applies an ESG filter to investments in its general fund. In 2024, 96% of the assets in BNP Paribas Cardif’s euro funds in France underwent ESG analysis, and more than 33% of unit-linked assets are invested in responsible vehicles , representing 19.4 billion euros. BNP Paribas Cardif, which actively implements the BNP Paribas Group’s energy transition policy, has been committed since 2021 to supporting the transition to a low-carbon economy reducing greenhouse gas emissions in its investment portfolios and contributing to compliance with the Paris Agreement. At the end of 2024, the carbon footprint (Scopes 1 and 2 ) of its directly held equity and corporate bond portfolio in the assets of its euro funds had continued to decrease by at least 50% compared to the end of 2020. This approach is also supported by investments aimed at supporting impact initiatives. BNP Paribas Cardif recorded 3 billion euros in positive impact investments addressing environmental and societal issues during 2024, which corresponds to an average of 2 billion euros per year since 2019. 

This commitment to positive impact for the benefit of stakeholders is also reflected in actions taken by BNP Paribas Cardif in favour of a more inclusive society. In 2024, BNP Paribas Cardif and Sistech, an association that supports employment for refugee women in technology and digital professions, signed a partnership to support the association’s beneficiaries. The initiative is part of the “Women & Girls in Tech” program, supported by the BNP Paribas Group. This program aims to promote the recruitment of women in digital and IT fields. In addition, because the number of obesity cases is increasing significantly worldwide, BNP Paribas Cardif has been mobilised since 2021 around the prevention of overweight and obesity. The approach centres on funding research with an international group of doctors and nutrition expert researchers, and supporting several associations worldwide dedicated to preventing overweight and obesity in young people. The program has already benefited 650,000 children and 2 million people, including their family members, in 13 countries.

Technology and artificial intelligence to better serve human needs and increase customer satisfaction

BNP Paribas Cardif firmly believes that technology, particularly artificial intelligence, is key to improving customer satisfaction and supporting partners with quality products and optimised processes. Some 80 AI use cases are currently in production at BNP Paribas Cardif, including 20 dedicated to claims management. The “CardX” solution developed in 2021 to accelerate claims management and automate document processing already handles over 50,000 pages per month in Brazil, Colombia, Spain, and Poland in 2024. New solutions were also deployed in 2024, including with Orange in France, where BNP Paribas Cardif introduced an automatic claims acceptance process based on a score calculated using artificial intelligence. This allows eligible claims declared by policyholders for their mobile devices to be accepted in just seconds.

An insurer’s business involves numerous interactions with its clients. For BNP Paribas Cardif, analyzing and understanding this mass of information is essential to meet the needs for immediacy and efficiency. Its objective is to design simple and accessible customer experiences to meet its three major challenges: raising the level of protection for a greater number of policyholders through greater personalisation and loyalty, improving the customer experience through automation, and optimising processes to meet the expectations of customers and partners.