The Partner Survey is a biennale survey conducted among BNP Paribas Cardif’s key international partners. Its aim is to gather organised feedback on their satisfaction levels and strengthen their understanding of our value proposition.
Conducted towards more than 230 partners in 30 countries, the survey is based on a structured questionnaire including the Net Promoter Score (NPS), 15 questions covering partnership success, operational efficiency and customer experience, confirming the solidity of our relationship with partners and the robustness of our delivery and process management.
“It is essential to listen to our partners and to ensure they are satisfied on a daily basis. Through this regular survey, we want to enrich our value proposition so that it benefits all our partners, regardless of their sector of activity. This study allows us to better understand the evolution of their needs and those of their customers, in order to be as close as possible to their expectations and thus build solid and lasting partnerships.”
Julien Hautière-Rey, Head of value proposition design
Below is the infographic summarising the key findings from the 2025 edition.
