February 01, 2018
1 February 2018
Immediate online approval for 8 out of 10 clients
Purchasing a home is a major event in people’s lives and can be a source of complexity and stress. This is why BNP Paribas has reinvented creditor insurance to make policy subscription fast and easily available to everyone, thanks to an all-online process.
Fluid process for a personalized, secure client experience.
Following a simulation with a BNP Paribas advisor, clients receive a login and password allowing them to access a secure, personal space where they can complete a medical questionnaire online.
In just 7 minutes[1], clients complete a personalized medical questionnaire in order to subscribe a creditor insurance policy. With this innovative solution over 80% of clients receive immediate approval online. When additional formalities must be completed, the client instantly receives the list of medical information required and can simply photograph the documents and send them electronically via the secure personal space.
People who are asked to complete a health exam can also locate the nearest certified medical centre and get an appointment within 48 hours. The entire process is free, and the results are sent immediately to the BNP Paribas Cardif advisory physician.
Easier access to insurance for the most vulnerable clients
As a socially-responsible company, BNP Paribas Cardif was one of the first insurers to facilitate subscription of insurance policies for people with certain pathologies (asthma, paraplegia, coronary disease, etc.). The online insurance creditor insurance subscription process fully respects this commitment by further facilitating access to insurance.
“We are extremely proud to introduce this new and completely intuitive online insurance solution, which was developed by teams from BNP Paribas Cardif and BNP Paribas French Retail Banking in order to simplify the process for our clients,” says Benoît Gommard, Retail Networks Director, BNP Paribas Cardif France.
“This new solution allows our clients to benefit from a rapid and fluid insurance subscription process, enabling them to finalize their property acquisition projects without any added stress,” adds Frédérique Rabier-Aliôme, Co-Head of Retail Operations at BNP Paribas French Retail Banking.
This initiative is emblematic of BNP Paribas Cardif’s ongoing commitment to enhance the client experience, a key strategic priority for the company that leverages data to improve the fluidity of operations.
[1] Average connection time recorded