What does being the insurer for tomorrow mean?
The insurance industry is entering a new era that will be shaped by the impact of new regulations, the appearance of new risks, ubiquitous technology, growing digitization of customer relations and changes in behaviour.
This new world is both complex and ripe with opportunity, and BNP Paribas has launched an ambitious strategic plan called Horizon 2020 to accelerate its growth, adapt to new uses and further improve its offers for prevention, services and insurance. The five pillars of this plan are designed to better address the expectations of policyholders, distributor partners and employees.
TRANSFORM DATA INTO VALUE FOR CLIENTSWe are accelerating the digital transformation we initiated in 2013, putting data at the heart of our corporate strategy. This allows us to deliver quality, speed and efficiency for our distributor partners, coupled with better service for our clients. Our goal is to automate 80% of our processes.
CREATE NEW EXPERIENCES FOR OUR PARTNER DISTRIBUTORS AND POLICYHOLDERSWe are rethinking the customer experience to become an agile services company entirely dedicated to satisfying our distribution partners and our policyholders. We will achieve this by offering personalized services, by anticipating their expectations, and by developing effective everyday risk prevention initiatives. BNP Paribas Cardif launched its 3rd partner survey in 2017. We are committed to listening to the needs and understanding the priorities of our Partners to continuously improve our value proposition and insurance solutions.
AFFIRM OUR POSITION AS AN INNOVATIVE ENTERPRISE THAT PUTS PEOPLE FIRSTWe are enhancing the “employee journey” to strengthen the engagement of our teams. By offering a more open and inspiring work environment, encouraging open innovation, collaborating with startups and supporting intrapreneurs, we will continue to motivate our teams and attract the best talents.
SUPPORT OUR GROWTHWe are leveraging our entrepreneurial capabilities to continue building our diversified business model. We expect our additional revenues to increase by €400 million between 2016 and 2020. We are adapting our geographic and sector coverage to capture new opportunities in emerging countries. And we will continue to grow in the protection insurance segment by creating new offers for home and automobile insurance in our key markets, and by forging partnerships with new industries.