Partner Survey - Corporate
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PARTNER
SURVEY 2017
30
COUNTRIES PARTICIPATED IN THE 2017 PARTNER SURVEY
20
EXISTING PARTICIPATING COUNTRIES
10
NEW PARTICIPATING COUNTRIES
06
NOT IN SCOPE
BNP Paribas Cardif launched it's 3rd partner Survey in 2017.
We are commited to listening to the needs and understanding the priorities of our Partners to continuously improve our value proposition and insurance solutions.
573
INTERVIEWS
Variety of roles and functions interviewed to get a holistic view of out offer to Partners and their customers.
236
PARTNERS INTERVIEWED
Representation across the diversity of industries and types of Partners with which BNP Paribas Cardif operates
GLOBAL
RESULTS 2017
CUSTOMER
EXPERIENCE
The shared ambitions of offering high customer value and achieving high customer satisfaction were appreciated by our Partners, and we will continue to pursue these objectives.
IMPORTANCE
4,51 / 5 PTS
SATISFACTION
3,94 / 5 PTS
OPERATIONAL
EFFICIENCY
BNP Paribas Cardif offers value added services to our Partners that meet and drive market trends.
IMPORTANCE
4,48 / 5 PTS
SATISFACTION
3,96 / 5 PTS
DIGITAL
TRANSFORMATION
We will pursue out digital ambitions which are valued as important by our partners to continue to deliver innovative solutions.
IMPORTANCE
4,21 / 5 PTS
SATISFACTION
3,46 / 5 PTS
PARTNER
EXPERIENCE
Our international footprint has allowed BNP Paribas Cardif to develop and share an expertise valued our Partners.
IMPORTANCE
4,37 / 5 PTS
SATISFACTION
3,90 / 5 PTS

OVERALL RESULTS

SATISFACTION

3,80 / 5 PTS